Looking for IT support in Manchester is like looking for a specific needle, in a haystack of needles. Business life has transformed from landlines and rolodex to a digital age with the added complexities of managing IT infrastructure. This is where the backbone of your company, the IT support companies, come into play.

At Teknobu, we understand the importance of finding the right IT support partner having supported companies through their vast growth over the past 4 years and wanted to share a guide to help you through this journey.

Understanding Your IT Support Needs

Before diving into the sea of IT support companies in Manchester, it’s crucial to understand your specific needs. Are you a small business looking for basic support, or a large enterprise requiring comprehensive managed services? Understanding your needs will allow you to compare like for like. You have a criteria to evaluate the different supplier and focus on what you need rather than what you’re being sold. We offer a range of services from helpdesk support to reliable managed services, if you’re looking for equipment leasing or landlines, you want to ensure you have the right conversation first time.

Research and Recommendations

Word of mouth is a powerful tool. Ask fellow business owners about their experiences with IT support companies and in turn, ask about the people leading. Online reviews and testimonials can provide valuable insights but with so many different sites, you’re not always looking at a clear picture. But be warned. Recommendations don’t always work and friendships can become interesting 😉 always do your own research and ensure you’re matching your needs.

Evaluating Expertise and Experience

Experience matters. Look for companies with a proven track record in your industry or have compelling experience supporting companies of a similar/larger size. You’ll need a company that has the right tools, people and expertise for exceptional growth and operational efficiency.

Range of Services

IT support is not a one-size-fits-all solution. Ensure the company you choose offers a comprehensive range of services. As you grow and your needs change, you don’t want to move suppliers if you don’t have to. From bespoke business growth strategies and data-driven business intelligence to GDPR compliance and innovative lead generation, see what else they do.

Response Time and Availability

In the world of IT, time is of the essence. Ensure your IT support company offers prompt response times and 24/7 availability. It’s what we pride ourselves on and have built our own systems and technology to make it happen. Our efficient helpdesk support ensures that your issues are resolved swiftly, minimising downtime and keeping your business running smoothly.

Cost-Effectiveness

While cost shouldn’t be the only factor, it’s important to find a company that offers value for money. Outsourcing is difficult but it can be an investment if it’s a partnership. We believe in providing high-quality services at competitive prices, however we’ll also look at ways to make things more efficient and work with our clients to develop new solutions to grow revenue, exposure and ensure they get the best return on their investment.

Security and Compliance

In today’s digital landscape, security and compliance are paramount. Ensure your IT support company has robust security measures in place and is well-versed in compliance requirements. Teknobu’s comprehensive GDPR compliance services ensure your business stays secure and compliant.

Ready for an IT Support Company?

Finding the best IT support company in Manchester may seem like a daunting task, but with the right approach, it can be a rewarding journey.

Trust is important and we’d like the opportunity to discuss your needs (go down this checklist) and ensure we’re right for you.

Wherever your journey takes you, give us a call. We’re dedicated to empowering businesses with the tools and expertise needed for exceptional growth and operational efficiency.